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Standard Operating Procedures for bars
Do You feel like Your Bar, Nightclub, Pub, Cocktail Lounge, Wine Bar has no standards?
Do You feel that your staff just make up how things are done as they go?
You are not alone, Earth Bar can put implement standards for you to enforce.
Earth Bar Tailor Standard Operating Procedures to individual venues to cater to unique venues
The Standards of services you wish to offer
The Style of Service
Type of Venue
Size of Venue
A Bar, Nightclub, Pub, Cocktail Lounge, Wine Bar all require different standards, Standard Operating Procedures allow your venue to have a set standard on all aspects of your operation.
One of the key ingredients in running a successful bar is to have well written standards operating procedures, a simple plan on how your operation will run, how you customer will be served, how your bar will be cleaned, how records are kept.
At Earth Bar we help you make a plan to be successful
The reason for the extreme importance of Standard Operating Procedures is that it gives you a plan and guide lines for every aspect of your bars operations. If a guest enters your venue one day and gets served a certain way, that guest will expect similar standards on his next visit
Earth Bar Standard operating procedures are designed to cover all aspects of your venues front of house and back of house operations. Every task your staff will perform and the standard on how it is to be done.
Earth Bar Standard Operating Procedures will include
Service Ethos
Grooming Standards
Uniforms and Staff entrance cards
Telephone techniques
Responsible Service of Alcohol
Taking reservations
Functions and enquiries
Smoking Policy
Floats
Unders and Overs
Gratuity and Tips Distribution
Staff Food and Beverage consumption
Staff and duty meals
Complimentary free of charge policy for owners, VIP guests and regulars
Cutlery and silverware
China and service accessories
Glassware
Garnishing
Departmental Logbook
Furniture, Fixtures and Equipment
Lighting and music
Menu displays front of house and floors
Service briefings
Linen
Bar set up
Table set up
Sequence of Service
Menu presentation
Order taking
Beverage service
Food service
Wine service
Lost property
Timesheets
Complaint handling
Earth Bar have 2 options in regards to standard operating procedures, we can sell you a base operating procedures document, which you implement yourself or a Earth bar Consultant can visit your venue and tailor the standard to your venues unique needs.
If you do not have standards in place then your staff will make up your standards for you. It is important you have a guide of what should be happening so you can quickly fix problems in your service & ensure that your bar always maintains high standards.
A good example is any successful is any professional sporting team in the world the reason they have become a winning team is because to coach has put together a operating plan for what each player in the team has to do. He also makes the plan based on what his team has been capable of following.
At Earth Bar we tailor Standard Operating Procedures to be implemented in your Bar.
It is immensely important to also have operating procedures that your team is capable of effectively achieving. We also set out roles within the team, so each person has a role to play in the team.
Earth Bar can also implement high Standard training manuals for
Bartending
Servers
Shift supervisor
All venues should aim for consistency whilst still promoting personality.
Well written standard operating procedures are a blue print for success
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