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Mystery Customer 
In the ever more competitive hospitality industry, service is becoming more & more important.
It has become an essential component of successful bars restaurants & hotels in Europe & America to have industry professionals do regular service checks on the front of house staff of most establishments. Service is that important to the survival of your venue. One of Earth bars experienced industry professionals can visit your venue to do a service report on your staff. This allows you to get an external view on the strengths & weaknesses of your team members. To identify areas that may need improvement, bad habits that may be developing & most importantly what your team are doing well. These audits can be tailored to your specific needs. From 5 star hotels, up market cocktail bars, bar restaurants through to busy pub bars. Good clean, friendly service is essential to the continued success of your venue.
Some key area's of audits.
Mystery customer audits can be made to the level of service you require. Can include area's you wish to test the skills of your staff. Our goal is to make you better.  |
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