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Mystery Customer 
In the ever more competitive hospitality industry, Customer Service is becoming more & more important. Great customer service wins brand loyalty, Bad customer service creates unhappy customer who tell all their friends what a terrible place your venue is. How many Unhappy customers can your venue afford? It costs a lot of money to win new customers, Don't lose your existing customers, It is 6-7 times more expensive to gain a new customer than it is to retain the one in front of you! It has become an essential component of successful bars restaurants & hotels to have industry professionals do regular service checks on the front of house staff of most establishments. Customer Service is that important to the survival of your venue. 
What do your customers really think about the Customer Service of your Venue, is Customer service Costing your venue potential profits? Our Mystery Customer Program allows you to find out what your customers really think about your business. One of the services offered by Earth Bar is our mystery Customer service providing independent observations on your venues performance. This is a simple tool that can be used by Owners, Executives, Managers right down to Bartenders, Waiters & Chefs to improve your venue. 
We get you the honest answers because we are totally independent with no emotional attachment to your venue, we simply report what your customers see when visiting your venue. Think of us as Customer Service Monitors, providing your Venue with an evaluation of the standard of your Customer Service. Earth Bar create personalised Mystery Customer Program tailored for your venue. The services required by a Nightclub vary from a fine dinning restaurant. Frequent Mystery Customer reports encourage staff accountability, ensuring staff are developing, professional & portraying a suitable image to customers. Regular customer service Monitoring also allows your venue to plan and locate problem areas for your business, providing a powerful training & development tool for your management team. 
What is a Mystery Customer Service Report? Mystery Customer is the appraisal of Staff performance in Customer Service during a service experience.A Earth Bar representative enters your establishment as a customer, recording all aspects of the customer experience on a customer service audit form designed to match the service standards of your venue. The data is then typed and either emailed or posted to you or who ever looks after Quality Control Programs for your venue. Some key area's of audits. *Friendliness of your staff *Product knowledge of staff *Cleanliness of work area's *Cleanliness of guest area's *Are orders taken correctly *Are order delivered correctly *Time taken to be greeted * is the guest bill correct *Time taken for reorder to be taken 
Why Use Mystery Customers? With competition so intense in the Hospitality industry, for a Bar or Restaurant to survive depends heavily on keeping its exsisting customers. Customer service is essential to your venues survival. It takes great effort to build Brand Loyalty with your Customers, a Mystery customer report is a valuation of your venues customer service, what your customers experience when visiting your Bar or restaurant. How much has your venue invested in training and advertising. Monitoring Customer Service can help you assess how successful your venues Staff training actually is. By monitoring Customer Service performance, you can plan your venues training based on your Employees weakness and strengths. Mystery Customer Reports allow you to get an external view on the strengths & weaknesses of your Employees Customer service. To identify areas that may need improvement and training, what Bad habits that may be developing within your venue. 
Mystery Customer Reports are tailored to your specific needs and service standards. From 5 star hotels, up market cocktail bars, bars, cafes, restaurants through to busy pub bars. Good clean, friendly service is essential to the continued success of your venue. Mystery customer reports can be made to the level of service you require. Our goal is to make you better.  |
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